You don’t like the product you’ve bought? Simply send it back and ask PayPal to refund your return shipping costs.

How does it work?


1. Activate the PayPal Refunded Returns service before placing your order

2. Pay for your Zavvi order with PayPal

3. Zavvi sends you your order

4. You change your mind – contact our customer services through your Zavvi account and inform them of your intention of returning one or multiple items

5. Return your items to the address provided by customer services

6. Ask for a refund – log into your PayPal account and select the transaction linked to the item you wish to return. In the order details click “Ask for a return shipping refund” and send us the documents required

7. Your PayPal account is credited within 10 days


Please read our returns policy for more information on refunds and returns. Check the PayPal site for their terms of this service.


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